SMS Text Messaging Terms and Conditions

1. Program Overview and Consent

By opting in to SMS from a web form, providing your mobile number to our representatives, or through other enrollment methods, you expressly consent to receive SMS text messages from CAREY AGENCY LLC. This includes but is not limited to:

• Service notifications and account updates
• Appointment reminders and confirmations
• Follow-up communications after consultations
• Customer support responses
• Internal communications for agents and franchises
• Service renewal reminders
• Documentation and delivery status updates

By providing your mobile phone number, you are providing your express written consent to receive these automated text messages to the mobile number you provided.

2. Types of Messages You Will Receive

When you enroll in our SMS program, you may receive the following types of messages:

3. Message Frequency

Message frequency is based on:

• Your scheduled appointments and consultations
• Account activity and service requests
• Renewal dates and important deadlines
• Your inquiries and support requests

4. Message and Data Rates

Important Notes:

• CAREY AGENCY LLC does not charge for SMS messages
• Your mobile carrier may charge you according to your service plan
• Data charges may apply if messages contain links to web content
• Contact your carrier for information about your messaging and data plan

6. How to Get Help

When you text HELP, you will receive information about our SMS program, including how to contact us and how to opt-out.

7. Consent and Agreement

By participating in our SMS program, you certify that:

• You are the owner or authorized user of the mobile phone number provided
• You are at least 18 years of age
• You agree to receive automated text messages from CAREY AGENCY LLC
• You understand that consent is not required to purchase goods or services
• You have read and agree to these Terms and Conditions

7.1 Consent Not Required for Purchase

Agreeing to receive SMS messages is not a condition of purchasing any goods or services from CAREY AGENCY LLC. You can still access our services through other communication methods.

8. Supported Carriers

Our SMS program is available for all major U.S. mobile carriers, including but not limited to:

• AT&T
• T-Mobile
• Verizon Wireless
• Sprint
• U.S. Cellular
• Boost Mobile
• Metro PCS
• And most other carriers

Note: Not all mobile devices or carriers support all features. If you experience issues receiving messages, please contact your mobile carrier or reach out to us for assistance.

9. Service Availability and Limitations

Our SMS service is provided "as is" and may be subject to:

• Interruptions, delays, or errors beyond our control
• Limitations based on your mobile carrier's network
• Geographic or technical restrictions
• Temporary service disruptions for maintenance

CAREY AGENCY LLC is not responsible for:

• Delayed or undelivered messages due to carrier issues
• Messages blocked by spam filters or carrier restrictions
• Device compatibility issues
• Lost or damaged mobile devices

10. Privacy and Data Protection

Your privacy is important to us. Information about how we collect, use, and protect your personal information is detailed in our SMS Privacy Policy.

Key Privacy Points:

• We collect your mobile number and name for SMS services
• We use your information only to provide the SMS services described
• Your SMS consent is NOT shared with third parties for marketing
• We implement security measures to protect your information
• You can request access, correction, or deletion of your information

11. User Responsibilities

By using our SMS service, you agree to:

• Provide accurate and current mobile phone number
• Notify us immediately if your phone number changes
• Not use the service for any unlawful purpose
• Not attempt to interfere with or disrupt the service
• Maintain the security of your mobile device
• Be responsible for all activity on your mobile number

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. We will notify you of material changes by:

• Posting the updated Terms on our website with a new effective date
• Sending you an SMS notification if changes materially affect your rights

Your continued participation in our SMS program after changes are posted constitutes your acceptance of the modified Terms.

13. Termination of Service

We reserve the right to terminate or suspend your access to our SMS service at any time, without notice, for:

• Violation of these Terms and Conditions
• Abusive or harassing behavior toward our staff
• Fraudulent or unlawful use of the service
• Technical issues with your phone number
• Any other reason we deem appropriate

14. Limitation of Liability

To the fullest extent permitted by law, CAREY AGENCY LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Use or inability to use our SMS service
• Delayed, undelivered, or misdirected messages
• Costs of obtaining substitute services
• Data loss or corruption
• Any other matter relating to the SMS service

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

16. Compliance

Our SMS program complies with all applicable laws and regulations, including:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• CTIA Messaging Principles and Best Practices
• Mobile Marketing Association (MMA) Consumer Best Practices
• State and federal privacy laws