SMS and Text Messaging Privacy Policy

1. Overview

This SMS Privacy Policy ("Policy") describes how CAREY AGENCY LLC ("we," "us," or "our") collects, uses, and protects your personal information when you participate in our SMS text messaging program. This Policy should be read in conjunction with our general Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you opt-in to our SMS program, we collect the following information:

• Mobile Phone Number: Your mobile telephone number used for sending and receiving text messages
• Name: Your first and last name for personalized communications
• Consent Records: Date, time, and method of consent to receive SMS messages
• Message Interaction Data: Information about messages sent to and received from you, including delivery status and responses
• Device Information: Mobile carrier information (when available)

2.2 Automatically Collected Information

We may also collect:

• Message delivery status and timestamps
• Opt-in and opt-out activity records
• Response patterns to improve service quality

3. How We Use Your Information

We use your personal information collected through our SMS program for the following purposes:

3.1 Message Frequency

You can expect to receive approximately 2-4 messages per month. Message frequency may vary based on your account activity and service needs.

4. Information Sharing and Disclosure

4.2 Limited Sharing

We may share your information only in the following limited circumstances:

• Service Providers: With our SMS platform provider (RingCentral) solely for the purpose of delivering text messages to you
• Legal Compliance: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our customers
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with continued protection of your information)

4.3 No Sale of Information

We do not sell, rent, or trade your mobile phone number or SMS interaction data to any third parties.

5. Your Rights and Choices

5.1 Opt-Out Rights

You have the right to opt-out of our SMS program at any time. You can stop receiving messages by:

• Texting STOP, UNSUBSCRIBE, CANCEL, or QUIT to any message
• Contacting us directly using the contact information below

After you opt-out, you will receive one final confirmation message, and no further SMS messages will be sent unless you opt-in again.

5.2 Consent Not Required for Purchase

Consenting to receive SMS messages is not a condition of purchasing any goods or services from us. You may still access our services through other communication channels.

5.3 Help and Support

For assistance with our SMS program, text HELP to any message or contact us directly.

5.4 Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting who can view your information
• Regular security audits and updates
• Secure storage systems and backup procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your SMS-related personal information for as long as necessary to:

• Provide you with our SMS services
• Comply with legal obligations and record-keeping requirements
• Resolve disputes and enforce our agreements

After you opt-out, we will retain your phone number on our opt-out list to ensure we don't send you messages in the future. Other personal information will be deleted or anonymized according to our standard retention schedule, typically within 90 days of opt-out unless required to be retained longer for legal or compliance purposes.

8. Carriers and Charges

Message and Data Rates May Apply: Standard message and data rates from your mobile carrier may apply to all SMS messages sent and received as part of this program. Please consult your mobile service plan.

Supported Carriers: Our SMS program is available for all major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, and most other carriers. Not all carriers or devices support all features.

Service Availability: SMS services are provided "as is" and may be subject to interruptions, delays, or errors beyond our control.

9. Consent and Agreement

9.1 How You Provide Consent

By providing your mobile phone number and opting into our SMS program through any of the following methods, you expressly consent to receive automated text messages:

• Submitting your phone number through our website opt-in form
• Texting a keyword to our designated short code or phone number
• Verbally providing consent to our representatives
• Checking an SMS opt-in box during account creation or service sign-up

9.2 Your Consent Means You Agree To:

• Receive automated marketing, transactional, and service-related text messages
• The collection and use of your information as described in this Policy
• The message frequency and types described
• Potential message and data charges from your carrier

10. Children's Privacy

Our SMS program is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.

11. State-Specific Rights

11.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it is used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (note: we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

11.2 Other States

Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws have similar rights. Please contact us to exercise these rights.

12. Changes to This Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an SMS notification if the changes materially affect your rights

Your continued participation in our SMS program after changes are posted constitutes your acceptance of the updated policy.

13. Third-Party Links

Our SMS messages may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. International Users

Our SMS program is designed for users in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

16. Compliance and Legal Framework

Our SMS program complies with:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• CTIA Messaging Principles and Best Practices
• Mobile Marketing Association (MMA) Consumer Best Practices
• Applicable state privacy laws